Enhancing Parent Engagement through Multilingual Interpretation: A Case Study of myTranscriptionPlace and Education Service Center, Region 20

Aug 31, 2023, Jiten Madia


In an increasingly diverse society, the need for effective communication between parents and educational institutions becomes paramount. Education Service Center, Region 20 (ESC Region 20) recognized this challenge and sought to promote English language proficiency among various nationalities residing in Texas. To achieve this goal, they engaged myTranscriptionPlace to provide simultaneous interpreters in multiple languages for their parent engagement programs. This case study examines how the collaboration between ESC Region 20 and myTranscriptionPlace successfully improved parent engagement and language localization within the education system.


ESC Region 20 is a regional education service agency in Texas, focused on supporting school districts to enhance student performance and overall school operations. Their comprehensive range of programs and services encompass various aspects of education administration, instruction, and support. As part of their mission to cater to the diverse population residing in the region, ESC Region 20 decided to launch parent engagement programs.


The main challenge faced by ESC Region 20 was the language barrier that parents with limited English proficiency encountered. To create an inclusive environment and ensure parents' active involvement in their children's education, it was imperative to provide interpretation services in various languages spoken by the diverse community within the region.


ESC Region 20 partnered with myTranscriptionPlace, having expertise in interpretation and translation services. myTranscriptionPlace offered simultaneous interpreters in multiple languages, including Vietnamese, Spanish, Arabic, Russian, Telugu, Bosnian, Ukrainian, and Chinese, to support effective communication during parent engagement programs.


Onboarding Skilled Interpreters: myTranscriptionPlace identified experienced interpreters fluent in the identified languages. These interpreters possessed not only linguistic expertise but also a deep understanding of educational terminology and cultural nuances, ensuring accurate and culturally sensitive interpretation. Before assigning them to projects, the interpreters underwent rigorous testing to guarantee their proficiency, further enhancing the quality of their interpretation services.

Seamless Integration: myTranscriptionPlace collaborated closely with ESC Region 20's program coordinators to seamlessly integrate interpreters into the parent engagement events. Coordination was crucial to ensure interpreters were available at the right time and location.


The collaboration between ESC Region 20 and myTranscriptionPlace yielded several positive outcomes:

Improved Parent Engagement: The availability of simultaneous interpreters in multiple languages removed language barriers, empowering parents to actively participate in their children's education. Parents felt more connected to the educational community and were more likely to engage in school activities. Enhanced English Language Learning: By encouraging parents to participate in programs offered in English, ESC Region 20 indirectly promoted English language proficiency among the community members, fostering integration and inclusivity. Positive Feedback: Parents appreciated the efforts made by ESC Region 20 to accommodate their language needs. The interpreters' professionalism and cultural sensitivity were well-received, further strengthening the partnership between parents and educational institutions. myTranscriptionPlace significantly helped ESC Region 20 in reducing administrative complexities and ensuring consistent, high-quality interpretation across different events by engaging a single language service provider.


The collaboration between Education Service Center, Region 20, and myTranscriptionPlace showcases the positive impact of providing simultaneous interpreters in multiple languages for parent engagement programs. By breaking down language barriers and fostering inclusivity, ESC Region 20 empowered parents from diverse backgrounds to actively participate in their children's education. This case study emphasizes the importance of language accessibility in education and the value of strategic partnerships with language service providers for positive outcomes.